Axeda environments inaccessible

Incident Report for PTC Cloud Services

Resolved

All impacted Axeda Production and Sandbox instances are stable.
Posted Jul 24, 2018 - 18:55 UTC

Update

All impacted Axeda Production and Sandbox instances are in stable state. We will update once the issue is confirmed all clear.
Posted Jul 24, 2018 - 14:44 UTC

Monitoring

All impacted Axeda Production and Sandbox instances are now up. We are monitoring these instances closely.
Posted Jul 24, 2018 - 14:03 UTC

Identified

An issue has been identified with our network service provider in the Boston (B01) Data Center. Recovery efforts are underway.
Posted Jul 24, 2018 - 13:37 UTC

Investigating

As of 12:20 UTC, Axeda environments became inaccessible. Locations are Europe and US (Europe/Frankfurt and North America/Boston).
Posted Jul 24, 2018 - 13:04 UTC
This incident affected: AWS Europe / UK (Frankfurt) and AWS North America (Boston).