Axeda environments inaccessible

Incident Report for PTC Cloud Services

Resolved

All impacted Axeda Production and Sandbox instances are stable.

Posted Jul 24, 2018 - 18:55 UTC

Update

All impacted Axeda Production and Sandbox instances are in stable state. We will update once the issue is confirmed all clear.

Posted Jul 24, 2018 - 14:44 UTC

Monitoring

All impacted Axeda Production and Sandbox instances are now up. We are monitoring these instances closely.

Posted Jul 24, 2018 - 14:03 UTC

Identified

An issue has been identified with our network service provider in the Boston (B01) Data Center. Recovery efforts are underway.

Posted Jul 24, 2018 - 13:37 UTC

Investigating

As of 12:20 UTC, Axeda environments became inaccessible. Locations are Europe and US (Europe/Frankfurt and North America/Boston).

Posted Jul 24, 2018 - 13:04 UTC

This incident affected: Europe / UK (Frankfurt) and North America (Boston).